{
  "incident_id": "example-routing-incident-001",
  "created_at": "2026-06-11T10:47:53Z",
  "source_system": "agent_hub",
  "source_url": "https://agent.pricerightdigital.com/",
  "affected_asset": {
    "asset_name": "example_form_routing",
    "asset_type": "internal_reference",
    "asset_url": "https://agent.pricerightdigital.com/",
    "owner_team": "QA_Routing_Automation_Lead",
    "current_status": "unverified"
  },
  "incident_summary": {
    "incident_title": "example_routing_incident_planning_only",
    "discovered_at": "",
    "discovered_by": "agent_hub",
    "issue_description": "Placeholder incident packet only.",
    "first_observed_behavior": "No real behavior observed.",
    "expected_behavior": "Routing should be verified with approved evidence before claims."
  },
  "suspected_failure": {
    "failure_class": "evidence_missing",
    "failure_notes": "No evidence supplied.",
    "suspected_system": "unknown",
    "confidence_level": "unknown"
  },
  "evidence": {
    "available_evidence": [],
    "missing_evidence": [
      "endpoint evidence",
      "submission evidence",
      "destination confirmation"
    ],
    "live_submission_evidence": "not_provided",
    "test_submission_evidence": "not_provided",
    "log_or_screenshot_reference": "not_provided",
    "evidence_collected_at": "",
    "evidence_limitations": [
      "No live or test routing evidence supplied."
    ]
  },
  "impact": {
    "customer_impact": "unknown",
    "lead_capture_impact": "unknown",
    "reporting_impact": "unknown",
    "urgency": "monitor",
    "affected_channels": []
  },
  "workaround": {
    "workaround_needed": false,
    "temporary_workaround_message": "",
    "manual_routing_instruction": "",
    "workaround_owner": "",
    "workaround_status": "not_needed"
  },
  "resolution": {
    "resolution_status": "open",
    "resolution_summary": "No resolution claimed.",
    "fixed_by": "",
    "fixed_at": "",
    "required_resolution_evidence": [
      "endpoint evidence",
      "destination confirmation",
      "alert confirmation if applicable"
    ],
    "confirmation_notes": "No fix or downstream confirmation claimed."
  },
  "validation": {
    "routing_qa_required": true,
    "hard_contract_required": true,
    "validation_status": "draft",
    "missing_evidence": [
      "endpoint evidence",
      "destination evidence"
    ],
    "next_validation_step": "Collect approved evidence before diagnosis or fix claims."
  },
  "handoff": {
    "handoff_name": "example_routing_incident_handoff",
    "source_run_id": "",
    "owner_team": "QA_Routing_Automation_Lead",
    "target_system": "not_supplied",
    "payload_summary": "Placeholder routing incident packet only.",
    "required_fields": [
      "affected asset",
      "failure class",
      "evidence references"
    ],
    "missing_fields": [
      "approved evidence",
      "target system"
    ],
    "validation_state": "draft",
    "next_human_or_system_action": "Human review required before downstream action.",
    "handoff_status": "drafted"
  },
  "downstream_status": "not_sent"
}